Naina Lal Kidwai, Senior Vice President, FICCI at the Ficci Banking Conclave 2012 in Mumbai.
“…….I worry about technology being used to enable financial inclusion because it is a low cost solution. We haven’t quite reached there yet, as it is still not a profitable solution…..
….To use technology alone as the reason to go out into the financial inclusion space is dangerous, because at the end of the day that individual needs relationship management. So we could get into a syndrome where we have a very product-wise approach, and lose sight of what is really critical, which is relationship management.
…….Technology can be a solution in the hands of a banker, but it isn’t relationship, it is just an enabler……..”